New Horizons Policies
How to Register/Class Information
Early registration ensures your place in class. Please be prepared with the student's name, course name, preferred dates, company and billing information. Please confirm that you have fulfilled all of the necessary prerequisites for any course enrollment. Payment is due in full before the class date. Please visit your local center to the left to register for your class.
Re-take Policy
The New Horizons Learning Guarantee allows you to retake any class as many times as you like for up to 6 months from the date of the original enrollment. Availability in class will be determined on the day of the class. If you wish to repeat a class, you must bring your original courseware. Also, students who attended the original class can only be allowed into class again as retake, no substitutes are allowed. New Horizons reserves the right to charge $50 for Applications classes and $100 for Technical classes for retakes who cancel outside the cancellation policy.
Cancellation Policy
Due to varying state and local laws, please visit your local training center for their specific cancellation policy.
Refund Policy
Due to varying state and local laws, please visit your local training center for their specific refund policy.
Student Resolution Procedures
NH Northeast, LLC is committed to providing a quality training experience. If you have any comments or suggestions, please contact us at 800-NEW-HORIZONS.
Day of Class
Please arrive 20 minutes prior to your class time. A picture ID may be required. If you are more than 30 minutes late, your seat may be given to another student. If you repeat a class, please bring the courseware manual from your previous class. Please mute cell phones and pagers prior to class.
Inclement Weather
Since our centers are located throughout the northeast and weather can vary greatly between centers, please visit your local center on the left for up-to-date class cancellations.